Real people. Real oversight. Real accountability.
Behavioral health support has to be safe by design. Chaperone is built around trained people, human supervision, clear escalation, and privacy protections from the very first conversation, so the people you serve are never left navigating alone.
Humans stay responsible. Technology stays accountable.
Trained Peer Coaches are supervised by qualified people. Intelligent guidance assists with routing, summaries, and safety signals. It never makes care decisions on its own, and a human is always in the loop where it matters.
Safety isn’t a feature; it’s how the platform is built
Five layers of oversight work together so support stays human, supervised, and accountable at scale.
Human oversight
A real, qualified person is accountable for the support people receive. Technology assists the work; it never owns the relationship or the decision.
Peer Coach supervision
Peer Coaches are trained, background-checked, and supported through structured supervision workflows, coaching, and ongoing review.
Safety & escalation
Clear protocols help recognize when a moment needs more than peer support, and connect people to appropriate resources, including crisis services like 988.
Privacy by design
People share sensitive things. Support information is handled under our published Consumer Health Data Privacy Notice, with minimization and role-based access built in.
Security posture
Encryption in transit and at rest, least-privilege access, audit records for sensitive administrative and member-data actions, and isolation between production and every other environment protect data across the platform.
Responsible AI governance
Intelligent guidance operates within defined guardrails, with human review and accountability. It never replaces coaches, clinicians, or crisis services.
The detail behind every commitment
Dig into the area that matters most to your review: security, privacy, compliance, AI governance, and safety.
Security
Encryption in transit and at rest, access controls, logging and auditability, and a plain statement of the controls that aren’t in place yet.
Review our securityPrivacy
What we collect, how it’s used, and the data-minimization and consent principles that guide how people’s information is handled.
Understand privacyConsumer health data
What counts as consumer health data here, where it comes from, how it is used and disclosed, and the rights you have over it.
Read the noticeWhat we don’t claim
Audit status, penetration testing, and the other controls a reviewer would ask about that we do not have in place yet — named by us, on the page, rather than left to be discovered.
See our audit statusAI governance
How intelligent guidance is governed: defined guardrails, human review, transparency, and clear limits on what AI does and does not do.
Read our AI guardrailsSafety & escalation
How we recognize when a moment needs more than peer support and connect people to appropriate resources, including 988.
See safety protocols- Trained, background-checked Peer Coaches
- Structured supervision and coaching workflows
- Quality assurance review of support interactions
- Role-based permissions with least-privilege access
- Audit trails across sensitive actions
- Human review of AI-assisted safety signals
Permissions, auditability, and quality you can verify
Trust shouldn’t require taking our word for it. Role-based permissions limit who can see what, audit trails record sensitive actions, and quality assurance review keeps support consistent and accountable across every population we serve.
Built for the diligence buyers expect
The policies behind the platform
Our trust posture is backed by published notices and policies. Review them as part of your diligence.
Real support, with safety built in
Chaperone is designed to help people get support safely. Peer Coaches are verified, Chap is human-supervised, and privacy protections are built into the experience.
- Verified Peer Coaches
- Human-supervised support
- Privacy protected
- Crisis pathways when needed
Have a security, privacy, or compliance review underway?
Bring your questionnaire, your timeline, and your team. We’ll walk through our posture and get you what you need, or help you find the right support path.